SmartyCall
SmartyCall is an AI powered speech analysis and analytics tool that deciphers all given conversations into measurable, descriptive and valuable data that can be used to enhance satisfaction, boost retention, and optimize business strategies.
SmartyCall transforms customer service and marketing insights. It assesses customer agents' performance and satisfaction levels through acoustic analysis, while also revealing campaign and business opportunities from vast data sets. Say goodbye to manual evaluations, our solution offers instant automated scoring, in-depth analysis, and performance reports, allowing you to optimize every conversation.
“Elevate Customer Satisfaction and Campaign Success”
Features:
- Transform all conversations into indexed and searchable data - text, audio together.
- Monitoring instant campaign, service, market trends
- Fully monitoring the agent's performance
- Monitoring and controlling of instant customer interaction
- Automatically scoring the records within the desired time period and scope
- Accessing to all data sources in a single application
Why Choose Smarty Call?
Improved Customer Experience (CX)
Monitors transcribed calls, leveraging query-based analytics to identify keywords and present data on customizable dashboards. This empowers QA teams and managers to coach agents, refine communication, and enhance customer relationships and experiences.
Improved First Call Resolution (FCR)
Detects process inefficiencies, enabling continuous review and optimization to enhance operations, reduce waste, and improve customer experiences.
Reduce Average Handle Time (AHT)
Helps managers pinpoint gaps in processes, procedures, and training, driving lower AHT and substantial cost savings.
Cost Savings & Increased Revenues
Helps management uncover inefficiencies in processes, agent behavior, and technology. By highlighting improvement areas, it drives cost-saving strategies that boost revenue and operational efficiency.
Fast ROI
Minor call efficiency improvements can yield significant savings. SmartyCall Speech Analytics optimizes operations by identifying key issues, enabling contact centers to enhance agent performance with targeted coaching, reduce costs, and achieve rapid ROI.
Evaluating Agent Performance
Identifies undesirable agent behaviors, allowing supervisors to swiftly assess and resolve issues through targeted coaching and training.
Streamlining Business Processes
Reveals process inefficiencies, operational bottlenecks, and agent improvement areas, empowering management to streamline workflows and enhance performance.
Quality Monitoring & Optimisation
Evaluates 100% of customer interactions, scoring keywords against set criteria. Automated QA scorecards flag high-risk calls, extending QA from random sampling to full coverage across all major languages.